Your concierge for an immersive city experience
This is a unique gift to give someone special. The receiver will experience a full day of multiple surprises.
Our concierge service makes all the arrangements to take them through a route and multiple stops.
At every stop, some serendipity pops up.click the botton to read an example for this experience.
It is your day. How would you like to spend it ideally?
You shouldn't worry about planning and producing it.
You should just enjoy and celebrate it! Tell us about your ideal day and we design all the logistics for you.This can be for your upcoming birthday, or a fun day that you plan to share with your friends and loved ones.Our concierge service makes all the reservations, and arrangements to invite your friends, manage the logistics, and a personal driver to take you through the day.
This is a day of fun summer experiences in Lisbon.
Duration: Full-day or half-day
Send us an email to request the menu for this year's summer Lisboa experiences: [email protected]
Our concierge service makes all the arrangements to take you into the unique experiences that Lisbon has to offer.
We offer a personal driver that takes you there.
We create speakeasy journeys and events. You are at the center of the story. Part city tour, part game, you’ll see the streets become your playground. As the experience unfolds, you have no idea which passersby might turn out to be involved. At times, the modern-day locations stand in stark contrast to the imagined world of the narrative, which focuses on the experience of a local expert in your field of interest treating you to a feast of Lisbon.
The experience begins when a personal driver picks up the birthday person.
The receiver doesn't know what to expect her. She only sits in the car and the driver takes them into one surprise after the other.
We book the type of activities and adventures that your friend loves at a unique location and the personal driver takes them into it.
We'll arrange for a brunch where close friends are waiting to surprise them with hugs and lots of love.
At some point, a passerby would deliver a wrapped-up surprise gift arranged by us.
Before it all ends, they are taken on a small quest to find little gifts from friends and virtual gifts from family.
At the end, S/he is taken to a surprise party where all their friends are waiting to spend their birthday with them.
The journeys are guided by imercita concierge to immerse you into a bespoke experience
This journey guides you into unexpected lucky & serendipitious events in Lisbon.
Group size: 1 or more
Available: every day
An escape room spread across a neighborhood.
A uniquely outing for teams.
Group size: Minimum of 20
Available: Per reservation
This is a theatrical immersive event available for group reservations.
Group size: Minimum of 15
Available: Per reservation
Be the first to hear about our next secret
Our mission is to empower our clients to find real people and interesting experience creators in the city. If you are a business that prioritizes meaningful relationships with your customer, we are here to serve you and bring you a larger community of clients.Our partners are local business owners and creators that offer memorable services or unique products. Our partners are keen to mesmerize their customers with their friendly attitude and open minds for real meaningful connections. imercita uses GPS-based storytelling as a concierge service to guide the user through immersive journeys. We often produce thematic journeys that are based on movies and trending series to create imaginary realities and create an unforgettable experience of the city for the user. The main beneficiary of these journeys is our local partner shops, bars, cafes, restaurants, and artists. imercita creates experiences to empower local businesses and create meaningful connections between users and businesses.
Become a partner
Use this form to share what is special about you and your business. After receiving your request, we will get in touch within 3 business days to explore the partnership and begin the process of your onboarding.
Get an invitation to our secret events
imercita creates experiences to empower local businesses and create meaningful connections between users and businesses.
At imercita, we produce city-wide immersive journeys. The journey is made of multiple stops and each spot offers a different experience that falls into an overall story of the journey. Our mission in every journey is to create for our guests a sense of meaningful connection: connection with others, connection with the self, and connection to nature. In this way, we create space for artists and facilitators to bring their art and offerings into an interactive experience with the guests. Moreover, we introduce magical places in our city to empower local businesses and artists.Lisbon:Previously; theatrical immersive journey: Alice in wonderland
September 2021 to March 2022Concierge & Bespoke experiences as a gift:
March 2022 to September 2022Secret journey of Serendipity:
October 2022 - December 2022
join the team
Are you an artist or a facilitator?
Join our collective to bring your offering and perform at our upcoming experiences.
the white rabbit in lisbon
Become Alice in wonderland!
This is a secret event in Lisbon that is exclusively available for 3-hours a week on imercita. This immersive journey takes you through three performances and a quest that leads you to wonderland. You can become Alice in wonderland and follow the rabbit into the rabbit hole.
Rumor has it that the white rabbit from wonderland has an important date on January 20th in Lisbon, which means that he will be roaming around Lisbon before going back to the wonderland.If you find the white rabbit, you can follow him through the rabbit hole into a secret party in the wonderland.
We offered this event as a ticketed experience from October 2021 to March 2022. It is currently only available for reservations in private events.
Expect the magic of wonderland to immerse you into a new role, a new game, a new world where you get to know new people or your friends in a new intimate way.The experience duration: around 2h:30m
This journey included 5 performances each occurring at a partner's shop or cafe.The price per group starts at 750eur (+VAT) depending on your requirements for food, drinks, etc.
Contact us for quotes on larger/smaller groups.
A tea party: When you follow the white rabbit, Expect to get welcomed to mad hatter's tea party. You will meet the mad hatter, who shares secrets with you. You will sit with the actor in this performance.Experience II
A reflective meditation: You even come across the caterpillar, who guides you into the hidden side of the wonderland to meet the red queen. You will find the actor in his local cave in Lisbon.
A dance performance and poetry reading: You will meet the red queen at the secret society of poetry. Expect her to touch the verses with her movement. You will find her in her shadows and read poetry to make friends with her.Experience IV
An interactive performance: You will meet the elder of wonderland and confess to your sins.Experience V
An interactive performance: You will meet the poet of the secret society of poetry and the fortuneteller.The experience begins as a journey that takes you to 6 different performances. This can be inside one building or in a neighborhood and multiple locations. You will have a new identity in wonderland and play a role in bringing back wonder.
What to expect:This experience can last between 2 to 3 hours depending on your interest in the time you want to spend at the party.It is a fully guided journey into a story.You may have interactions with actors and performers that you will accidentally meet in the street. To you, they look like normal locals but they are in fact part of the imercita team and playing a role in the story to guide you into wonderland.You will need your phone and headphones to listen to voice messages and watch videos sometimes.
>>> Every guest arrives in wonderland as one of the characters of the book.>>>Your presence at the mad hatter's tea party. This is a performance that enables you to connect and make friends with the other wonderland explorers.>>> A meeting with the Caterpillar in a secret room in Lisbon. This is an interactive performance with an artistic installation of mirrors.>>> An artistic interaction with the Red Queen. This performance happens in a candle-lit room and poetry reading. The queen may touch the verses with her movement.>>> Your wonderland adornment>>> A gathering of all guests at a final spot to mingle and connect to close the wonderland journey.Expect to visit 4 locations that are within a short walking distance.
Expect an immersive theatrical experience combined with a quest to meet new friends and interact with the characters of Alice in wonderland.This experience is produced by www.imercita.com
Last updated: April 1,2021
imercita is a mobile app for city immersive stories. With imercita, users play some mission-like tours called experiences through solving clues for discovering new places and stories. Each experience lasts on average 2 hours to play and can be explored both outdoors and indoors. Our mission is to transform every place into a game, by promoting local heritage, sharing unique stories and supporting local communities (the “Services”).
WHO WE ARE
imercita Global S.R.L.
Registered address: 20 Stejarului Street, Cisnadie, Sibiu County, 555300 Romania. Trade Registry No.: J32/96/2017 Sole Registration No.: 36999501 E-mail: [email protected]
PERSONAL DATA WE COLLECT
Personal data, or personal information, means any information regarding an individual which can lead to his or her identification.
In order to provide the Services, we may collect, use, store and transfer different kinds of personal data about you, as follows:
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide the Services to you). In this case, we may have to cancel the delivery of the Service but we will notify you if this is the case at the time.
HOW WE USE YOUR DATA
We collect, use, transfer and store your personal data in accordance with the applicable laws and this Policy. Most frequently, we will use your personal data (i) where we need to perform the contract we are about to enter into or have entered into with you, (ii) where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests and (iii) where we need to comply with a legal or regulatory obligation.
Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to your location and in order to send you direct marketing communications to you via email. You have the right to withdraw consent with regard to the processing of location data and the processing of data for marketing purposes by accessing the Settings section of the Application.
Your data may be used for one ore more of the following purposes:
4.1. For specific purposes
If you send us your data for a specific purpose, we will use such data in order to achieve said purpose. For instance, if you send us an e-mail, we will use the contact data you provide us to answer your inquiry.
4.2. To register you as a new user
We will use your identity and contact details to perform the contract we are about to enter into or have entered into with you.
4.3. To provide the Services to you
We will use your data to perform the contract, comply with legal obligations, and for fraud prevention purposes. For instance, your profile, technical and usage data will be used to provide the Services (e.g., to provide access to experience creators section of our Website, save your progress during experiences, to select the winners of sponsored experiences), and for customer support. Your identity data or username will be available to other users of the Application.
Your location data will be used for delivering relevant information inside the tour. Our technology is based on geo fencing and notification to user based on their location. We track users location to navigate the user to specific destinations inside the tour. The user receives notification and guidance based on their accurate location. For this reason, we need to track the user's location and deliver information about their locations as they are guided through tours.
The information that we collect about the user's location is confidential. We don't save the data on on user location. We don't be shared with a third party. We use this information meanwhile the user navigates through a route to deliver their requested information.
4.4. To manage our relationship with you
4.5. For internal business purposes
We may use your identity, contact, financial and technical data for running our business, provision of administration and IT services (e.g., troubleshooting, data analysis, support), network security (e.g., testing, system maintenance), to prevent fraud and in the context of a business reorganization or group restructuring exercise.
4.6. To deliver relevant website content and advertisements
We may use your identity, contact, profile, technical and usage data to understand how customers use our Services, to develop them and to inform our marketing strategy. Where it is in accordance with your marketing preferences, we may use your marketing and communications data to inform you with regard to services we believe might be of interest to you. See section “Opt-out from electronic communications" below on how to opt-out of imercita marketing communications.
4.7. Other purposes
4.8. Aggregated data
In an ongoing effort to understand and serve our users better, we often conduct research on our customer demographics, interests and behavior based on personal data and other information that we have collected. This research is typically conducted on an aggregate basis only that does not identify you. Once personal data is in an aggregated form, for purposes of this Policy, it becomes non-personal data.
HOW WE DISCLOSE AND TRANSFER YOUR PERSONAL DATA
We will not sell your data to third parties, including third-party advertisers. There are, however, certain circumstances in which we may disclose, transfer or share your Personal Data with certain third parties without further notice to you, as set forth below.
5.1. Business Transfers
As we develop our business, we might sell or buy businesses or assets. In the event of a corporate sale, merger, reorganization, dissolution or similar event, your data may be part of the transferred assets. You acknowledge and agree that any successor to or acquirer of imercita (or its assets) will continue to have the right to use your data and other information in accordance with the terms of this Policy.
5.3. Agents, Consultants and Service Providers We may share your data with our contractors and service providers who process data on behalf of imercita to perform certain business-related functions. When we authorize a third party to process your data, we remain fully responsible for the protection of the data. Third parties will only have access to information regarding you where necessary for providing their services. Third parties we may engage are:
accountants and legal counsels; marketing partners/service providers; location service providers; hosting service providers; email service providers; IT/support service providers; data aggregators e.g., user behavior analytics providers; payment service providers.
5.4. Fraud Prevention
We may check the details you provide with fraud prevention agencies and share your information with them if we suspect fraud. It is important that you don’t provide false, inaccurate information or impersonate another individual.
5.5. Facebook, Google or other third parties
You can log in to your imercita account using Facebook or Google. In this case, we may collect, store, use and transfer information regarding your account with these entities, in accordance with this Policy. For instance, if you log in using Facebook, we may store your user name, e-mail address, location and profile picture to provide you certain functionalities within the Platforms.
5.6. Legal Requirements
We may disclose your data if required to do so by law in order to (for example) respond to a subpoena or request from law enforcement, a court or a government agency (including in response to public authorities to meet national security or law enforcement requirements), or in the good faith belief that such action is necessary to (i) comply with a legal obligation, (ii) protect or defend our rights, interests or property or that of third parties, (iii) prevent or investigate possible wrongdoing in connection with the Services, (iv) act in urgent circumstances to protect the personal safety of users of the Services or the public, or (v) protect against legal liability.
5.7. International Transfers
Some of our external third-party suppliers are based outside the European Economic Area (“EEA”). Their processing of your personal data will involve a transfer of data outside the EEA. Whenever we transfer your personal data out of the EEA, we endeavor to ensure one of the following safeguards is implemented:
we will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission. For further details, see European Commission: Adequacy of the protection of personal data in non-EU countries; where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe; where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield which requires them to provide similar protection to personal data shared between the EEA and the US. For further details, see European Commission: EU-US Privacy Shield; where such data cannot be afforded one of the safeguards above, we shall only transfer such data outside the EEA where it is necessary for performing our contract with you or we have your fully informed, active, clear and specific consent. We shall take all steps necessary to ensure that your personal data is protected when we transfer it outside the EEA.
HOW WE STORE YOUR PERSONAL DATA
We may store personal data or such information may be stored by third parties to whom we have transferred it in accordance with this Policy. We have taken reasonable steps to protect the personal data collected via the Services from loss, misuse, unauthorized use, access, inadvertent disclosure, alteration and destruction. Among the security measures we have implemented there are: SSL standard for the encryption of data flow, OAUTH standard for user authentication, HMAC authentication against alteration of data, SSH private keys for limiting server access etc.
In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
However, please note that no network, server, database or Internet or e-mail transmission is ever fully secure or error-free. Therefore, you should take special care in deciding what information you send to us electronically. Please keep this in mind when disclosing any personal data.
We will retain your personal data as long as you are registered to use the Services.
You can stop using our Platforms and/or Services by clicking the “Delete imercita account” button in the “Settings” section of our Platform or by contacting us [email protected] .
Deleting your user account involves automatically deleting your personal data (name, surname, email, picture, password, phone number), collections created, and followed pages.
If you decide to stop using our Services, we will only retain your personal data for as long as necessary to fulfil the purposes we collected it for , including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymize your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
We will ensure the secure deletion of your personal data as soon as the processing is no longer sustained by one of the legal grounds mentioned above.
8.2. Opt-out from electronic communications
You can ask us or third parties to stop sending you marketing messages at any time by accessing the Settings section of the Application or by contacting us at [email protected] . You can also unsubscribe from our marketing list by clicking on the "Unsubscribe " link at the bottom of any such electronic communication. Where you opt-out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a Service purchase, Service experience or other transactions.
9.1. Third party links
Our Website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third
A Romantic Datenight
This is a unique 4-hour date experience designed to make a memorable time for you and your partner.
This takes you through four different romantic experiences in three locations.
Our concierge makes all the reservations and guides you throughout the journey of memorable surprises.
Expect a candlelight dinner, drinks, art, and a massage.
Value starts at €80
Availability: Reserve 5 days in advance
This is a unique 5-hour experience designed to relax.
You will go through a series of experiences that include unique wellness and spa moments, guided narratives, beauty, and art.
Take a group of friends to do something unique and fun while spending some meaningful time together.
Value starts at €85 per person
Discount for group reservations available
Availability: Reserve 3 days in advance